Hp scan to sharepoint protocol not supported. I tried turning the printer off/on still did .

Hp scan to sharepoint protocol not supported Jul 24, 2019 · Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. May I know whether users are able to access and save files on the SharePoint sites? If the issue only exists using the built-in feature Scan to SharePoint, based on my search, please try the methods in the reference to troubleshoot the issue. Jul 26, 2021 · According to your description, the built-in feature Scan to SharePoint in the HP printer didn’t work. Getting "the server is not supported (Protocol Error). I set authentication settings to 'always use this credentials. Both were working perfectly until today. May 30, 2025 · The HP OfficeJet Pro 9730e does not natively support Scan to SharePoint Online (Microsoft 365) via the embedded web server (EWS) or front panel. To network: As network folders I have tried a D-Link NAS D-320 by using the address I use for windows integration (\\\\NAS-IP\\volume_2\\scan) and both admin//pw How to scan with an HP printer Set up scan jobs from the printer or use your device camera to capture documents and photos. Oct 24, 2024 · Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions! Scan to SharePoint is not supported with SharePoint 365. - 5941965 Apr 13, 2021 · When I try to scan to SharePoint there is an error that I cannot get over with and I cannot solve it. Nov 29, 2019 · Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. does this have to be only our main domain or anything extra. However, the scan-to-folder issues are dependent We support a range of brands but we received a ticket this morning for a HP LaserJet MFP M525 that was unable to scan to email. Learn how to use the HP Scan software to send a scanned document to a destinatioion such as to a network folder, Sharepoint, FTP, Google Drive, Dropbox, or email. check your network configurations - 8292998 Oct 15, 2020 · According to HP, there is a warning -> only workflow models are supported, although our printers should be - at least that is what the HP´s description for "Configure Scan to SharePoint" says. In order to use the Scan to SharePoint feature, the printer must be connected to a network and the Scan to SharePoint feature must be configured using the HP Embedded Web Server (EWS). Jul 16, 2021 · The printer only supports scanning to a local SharePoint server (on-premise), not to SharePoint 365 cloud version. Oct 10, 2025 · Since a view weeks (August 18th),Scan to SharePoint Online has suddenly stopped working. Make sure it’s the correct path to the document library. Regarding your query on Scan to SharePoint Online Suddenly Stopped Working on HP Devices that you’re experiencing. For instructions on configuring the feature, go to HP LaserJet Pro MFP - Set up Scan to SharePoint Click the section below for your control-panel type and then follow the steps provided to scan a document and Nov 29, 2019 · Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Can I obtain the scan to network folder on this device through a more secure protocol? I haven't seen a list of what is supported. For more information, see Open the HP Printer Assistant. HP LaserJet Managed MFP - Scan to SharePoint Introduction If you have a workflow-equipped printer, you can scan a document and send it to a Microsoft®SharePoint site. When I entered into the LaserJet Scan configuration GUI page and selected the Test option, the response was “The test was unsuccessful. May 26, 2018 · Continue to get "Protocol error. Jan 8, 2025 · After Windows 11 24H2 update, I can't scan anymore. 4 or newer) to scan to email via Office 365. Sep 4, 2018 · We have a HP LaserJet Pro MFP M521dn that suddenly stopped scanning to network folder. And your support overhead needs are proof of it. Thank you for posting your query, I will be glad to help you. This has been configured for a number of years without any issue, and no passwords have been changed on the account. Wireless and WiFi-Direct are disabled. I tried turning the printer off/on still did not work. Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. The iT company we use say that we can only scan to a local Sharepoin HP LaserJet Managed MFP - Scan to SharePoint Introduction If you have a workflow-equipped printer, you can scan a document and send it to a Microsoft ® SharePoint site. You can scan documents from the printer and send them using either the Scan to SharePoint feature This document provides instructions on how to configure your HP LaserJet Enterprise or HP PageWide Enterprise multifunction printer (running FutureSmart firmware version 3. However, the scan-to-folder issues are dependent Jun 5, 2017 · Has anyone recevied the fix for "not supported protocol" message on the Page WIde when trying to scan to Sharepoint? Sep 24, 2020 · I have already completed the setup for scan to SharePoint on my printer but every time I try to scan, it tells me that the server is not supported and states protocol error. HP Customer Support :loader Support Home Products Software and Drivers Diagnostics Contact Us Business Support My HP Account Aug 19, 2023 · We’re trying to find a desktop network scanner (can operate stand alone) that can scan directly to SharePoint online. So, where can I see if my printer uses the feature, and can I somehow disable it? HP OfficeJet Pro 9013 All-in-one printer. Jun 2, 2025 · The HP OfficeJet Pro 9730e does not natively support Scan to SharePoint Online (Microsoft 365) via the embedded web server (EWS) or front panel. com through a Palo Alto firewall? I have a simple PA policy rule configured: May 2, 2018 · Hey I believe you're confusing two different things. When I scan, It says This server is not supported. I'm copying the URL for the Document Library verbatim - 9143968 Is there any known solution to fix this outside of creating a new email address for my parents on a supported email server solely for scanning? It seems HP needs to release a software update for some of their older printers (this printer isn't even that old), but who knows if or when that would happen. I could not put in the full path of the sharepoint site. Created a shortcut for it, worked first time. Search the HP Customer Support site for your computer model number and the word "specification". However, I cannot get the scan (or fax) to email or network to work. There is zero need for scan to email. Jul 5, 2024 · By reviewing these points and ensuring that your credentials and network settings are correctly configured, you should be able to resolve the "Protocol not supported" error when scanning to SharePoint from your HP MFP M428fdw printer. What could be the reason for that behavior? Could it be something about SMB or other protocols, network settings or are the models not supported? Nov 21, 2019 · Hi, i am trying to setup scan to sharepoint on our new HP Laserjet M479DW. office365. The Scan to Sharepoint feature allows you to scan a document on the printer and save it directly to a Sharepoint site. This feature eliminates the need to scan the documents to a network folder, USB flash drive, or email message, and then manually upload the files to the SharePoint site. This feature is generally available only in HP Enterprise printers "this server is not supported (Protocol Error)" the printer has the latest firmware installed and also sharepoint is correctly configured and shared as per HP instructions. If your computer does not start, you can find the 32-bit or 64-bit system type on the product packaging, or online in a product specification document. As I read in various articles, that could happen if the scanner uses Air-Print scan feature. The current engineer I'm talking to says that the feature isn't supported on the prin The Scan to Sharepoint feature allows you to scan a document on the printer and save it directly to a Sharepoint site. - 9095956 Sep 1, 2019 · I also just bought a 9025 and can't get the scan to sharepoint feature working. This feature is generally available only in HP Enterprise printers We stumbled on the scan to web (which has apps for OneDrive/SP/Others) for smaller clients on the Brother MFC and it worked far better than the 'old' scan to sharepoint - supports modern auth / MFA. Sie können Dokumente vom Drucker In order to use the Scan to SharePoint feature, the printer must be connected to a network and the Scan to SharePoint feature must be configured using the HP Embedded Web Server (EWS). Says I have the latest firmware. It was working well before, without any changes it is now no longer working. In order to use this feature, the printer must be connected to a network and at least one Scan to SharePoint Quick Set must be set up using the HP Embedded Web Server. The steps vary according to the type of control panel. now one of them are no more sending scan to mail. 4 have included CA certificates required to validate the most popular email services (Gmail, Yahoo, Office 365,), but these certificates do not validate the SharePoint Online servers. Dec 2, 2018 · I have an issue with my HP Officejet 8600 all in one printer. Oct 24, 2018 · Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Email account is ATT. This was set up before after many calls and emails with HP Support, only to then discover we needed the printer motherboard to be replaced. Nov 28, 2018 · The scan to email stopped working. Sep 30, 2025 · An overview of Integrated Scanning in PaperCut Hive, including a list of supported printers, and a list of included scan destinations. I came across this article (Is Office 365 been causing HP printer/scanner malfunctions since August 18, 2025?)) and wonder if there are any news from HP side. Have tried - 6704612 Follow these steps to set up the Scan to SharePoint feature in the HP Embedded Web Server (EWS) so you can scan a document from the printer and save the scanned file directly to a SharePoint site. Introduction This document provides instructions on how to configure your HP LaserJet Enterprise or HP PageWide Enterprise multifunction printer (running FutureSmart firmware version 3. I shared this folder on the network and granted access to my specific user. Erfahren Sie, wie Sie die Standardeinstellungen für „Scan to SharePoint (Scannen an SharePoint)“ für einen neueren HP Color LaserJet Pro-Drucker einrichten. For the application to function, tenant-wide 4 days ago · OMEN 16 Slim Feature Video 4K EN May 8, 2019 · Can you please tell me how to set up network scanning so I can scan to a folder on Microsoft Sharepoint. Jul 28, 2021 · Hello, i do have 2 MFP P57750 XC printers, both are configured for print to office365 using the Office365 smtp relay as described in this link, (Option 3). It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. I bought a Laserjet Pro MFP M148fdw the other day and wanted to set it up as a network-mfp. Scan to SharePoint is not supported with SharePoint 365. It's connected via Ethernet with my network. I tried turning the printer off/on still did Access troubleshooting help, drivers, and support for HP LaserJet Managed MFP E42540 series printers on the HP Customer Support page. Sep 7, 2020 · Anyone had luck with scanning to sharepoint 365 on this printer - I get Protocol not supported. after the setup we get protocol not supported. Sep 26, 2024 · Hi @javiteam, Welcome to HP Support Community. But it comes shipped with the scan to sharepoint feature on the printer, its printed on the We would like to show you a description here but the site won’t allow us. To do so I had to enable SMB1. i've doublechecked the configuration and it is ide Oct 24, 2018 · I'm trying to setup the Scan to SharePoint feature in my HP PageWide Pro 577 MFP so that it can scan to my company Office 365 SharePoint Online. Support Home Products Software and Drivers Diagnostics Contact Us Business Support My HP Account Aug 1, 2019 · Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Feb 17, 2020 · Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Mar 23, 2018 · Getting protocol error when trying to scan to email on HP Officejet Pro 8600 Plus. However, I'm getting an error message during a functionality test: "Unsupported protocol. Learn how to set up default Scan to SharePoint settings for a newer HP Color LaserJet Pro printer. Enable Save to SharePoint® in the HP Embedded Web Server (EWS). I do not know what - 8037163 Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. ” On the configuration page, the network address is \\nas1\\cds\\scanned\\Scanned PDF I am able to access Find solutions, download drivers, and get support for HP products on this official HP Customer Support page. For example, if you owned an HP All-in-One 24-f0135 PC, you would type: 24-f0135 specification. Configure scan to smb shares and call it a day. The printer accesses shared folders (as a client) using SPNEGO-based authentication, which negotiates the most secured protocol supported by both the printer and the server. HP FutureSmart 5. It is the message "the server is not supported(protocol mistake)". Find manuals, setup and user guides for your HP Color LaserJet Enterprise MFP 6800 Printer series. - 5941965 Has anyone had issues setting up on HP MFP printers the scan-to-email function to smtp. Can't scan to email when admins say it is not supported. Getting protocol error when trying to scan to email on HP Officejet Pro 8600 Plus. Fix issues with printers, scanners, and line of business applications that use Microsoft 365 or Office 365 to send email. You may find the information listed on page 83 of its user guide: Introduction This document provides steps on how to configure the Scan to SharePoint feature using the printer's Embedded Web Server (EWS), and then scan to the SharePoint from the printer. SMB = Server Message Block, which has the flawed v1 protocol which is what WannaCry use to spread SNMP = Simple Network Management Protocol - a way to poll/configure devices for status/commands remotely HP Printers, both OfficeJet and LaserJet have supported SNMP v1/v2/v3 for a long time. Introduction This document provides steps on how to configure the Scan to SharePoint feature using the printer's Embedded Web Server (EWS), and then scan to the SharePoint from the printer. " on the printer screen when trying to scan to email. does thi This document provides steps on how to configure the Scan to SharePoint feature using the printer's Embedded Web Server (EWS), and then scan to the SharePoint from the printer. Ultimately, the goal is to avoid scan to email, as it is horrifically ridden with security holes (whichever server the email lands, it sits unencrypted and vulnerable). . Get help with HP printer issues, including SMTP server authentication errors and scan-to-email problems. Home » HP Manuals » Laser Printers » HP Color LaserJet Managed MFP E877 » Manual Viewer HP Color LaserJet Managed MFP E877 User Guide - Page 6 Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set View all HP Color LaserJet Managed MFP E877 manuals Add to My Manuals Save this manual to your list of manuals Page 6 NOTE: Scan to SharePoint is not supported with SharePoint 365. Feb 2, 2022 · Trying to set up scan to email to a local exchange server and get the error message "protocol not supported. The feature is disabled by default. The HP SharePoint application enables the users to scan and upload to and print from a SharePoint Online cloud account using the printer control panel. - 7097388 - 2 Mar 17, 2022 · How to get the latest ciphers on the M428fdn? Says "protocol not supported" when testing the scan to sharepoint feature. Jan 18, 2020 · Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Dec 4, 2017 · Now, with that out of the way, my actual issue is that I cannot for the life of me get Scan to Email working correctly. Note: Scan to SharePoint is not supported with SharePoint 365. But after configuring the - 6571285 Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. You can also use the HP Smart app to scan documents and photos from the printer, capture items with the computer camera, or use the scan tools with files saved on the computer. Jun 12, 2024 · HP ColorJet Pro MFPM479fdw scan to sharepoint not working. I’ve rebooted, removed and re-entered scan paths and even applied the latest firm ware. HP LaserJet Enterprise Flow MFPs with FutureSmart firmware version 3. Nov 2, 2020 · After upgrading my PR4100 from OS 3 to OS 5, my HP LaserJet 400 MFP M425dn can no longer scan documents to a network folder on the PR4100. Try again. Just scanned a day ago with no problem. We then set up the Scan to Email function working correctly with no issues. Kindly review the instructions as below : -were there any hardware or software changes recently - share more details of the product like serial product numbers or complete model name - We at HP do not encourage using 3rd party NOTE: Scan to SharePoint is not supported with SharePoint 365. Apr 14, 2021 · Solved: I have all setup and when I press on the printer scan 2 SharePoint I then get the error message protocol is not supported. Set up Scan to SharePoint Learn how to set up the Scan to SharePoint feature in the Embedded Web Server (EWS) so you can scan and save files to a SharePoint site from the printer. My device is a is a HP Color LaserJet flow MFP M880, latest firware is Home » HP Manuals » Laser Printers » HP Color LaserJet Managed MFP E877 » Manual Viewer HP Color LaserJet Managed MFP E877 User Guide - Page 6 Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set View all HP Color LaserJet Managed MFP E877 manuals Add to My Manuals Save this manual to your list of manuals Page 6 Oct 28, 2025 · Hello randall1701 , Thank you for reaching out. Sep 11, 2020 · The printer supports scanning to a SharePoint server (on-premise), it does not support sharing to SharePoint 365. Sep 5, 2021 · When create Scan to Sharepoint: 1. Modern Authentication uses Microsoft 365, Exchange Online, Office 365, **bleep**, Gsuite, Google apps, etc . I thought I was indicating that it didn't work with the Microsoft Office 365 sharepoint. We now have Sharepoint and we would like to scan to folders on our Sharepoint server online (that is not a local Sharepoint server). The server is not supported. Currently, I have my users scan to their home drive (H drive). what do i set for windows domain? 3. Jul 24, 2023 · I'm trying to set up Scan-to-Sharepoint on an HP Color LaserJet Pro MFP M479fdn. The scan to email stopped working. Find manuals, setup and user guides for your HP Color LaserJet Enterprise MFP X677dn Printer. 8 firmware uses an Enterprise Application named HP Enterprise application for OneDrive and SharePoint in Microsoft Entra ID to integrate with Microsoft OneDrive and SharePoint®. This document provides steps on how to configure the Scan to SharePoint feature using the printer's Embedded Web Server (EWS), and then scan to the SharePoint from the printer. Has anyone had issues setting up on HP MFP printers the scan-to-email function to smtp. i would like to know which data we need to fill in at the domain name and username. I would like to have separate folders for each user in the office (3 in total). This application uses OpenID Connect and OAuth and will be added to Entra ID during the initial scan from the organization’s first configured device. But what happens when your browser suddenly throws a puzzling error: “Unsupported Protocol”? This guide will explain what it means, why it happens, and—most importantly—how you can fix it quickly. From my MacBook, I tried the steps suggested on Google which is to create a new outgoing email and/or clicking the Outgoing profile hyperlink, I also get the same message "The Protocol is not supported". Check Credentials: Ensure Jan 21, 2025 · Hi, i have a HP Color LaserJet Pro MFP M479fdw that i used to scan documents to a local server. ( PROTOCOL ERROR) Jul 19, 2021 · The printer only supports scanning to a local SharePoint server (on-premise), not to SharePoint 365 cloud version. I will definitely share your feedback with the concerned team. Aug 6, 2024 · I am attempting to set up a scan-to-sharepoint, We use Sharepoint online with Microsoft 365. Nov 24, 2022 · Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Verify SharePoint Path: Double-check the SharePoint URL you’ve set up in your scanner settings. Jan 10, 2020 · Hello everybody! I recently purchased a LaserJet Pro MFP M479fdw. Note: The steps vary according to the type of control panel. Feb 9, 2018 · Hello HP Community, we are trying to configure the Scan to Sharepoint funcitonality using a Office365 sharepoint site. Missing ciphers that begin with ECDHE-. The current engineer I'm talking to says that the feature isn't supported on the printer. Mar 20, 2023 · I am having trouble getting my HP Color LaserJet Pro M479fdw to scan to our company's SharePoint online (or basically MS OneDrive Business account). However, SMB1 is deprecated due to security breaches. 2. 1 of the reasons we bought this printer is because of the support for sharepoint. Jul 28, 2020 · HP Community Printers Scanning, Faxing, and Copying This server is not supported. Problem is, I got r Jan 11, 2024 · Internet connectivity is the backbone of almost everything we do—shopping, streaming, working, or even socializing. I've been calling HP and bounced around their support reps 6+ times to multiple departments and nobody knows what I'm talking about. Mar 24, 2021 · Which of the currently on shop multifunction printer models supports scan to email using SMTP Modern Authentication. On the EWS, when I try to configure a quick scan setup, I enter: Path to network folder Windows domain Username Password However, when I cli Jul 24, 2019 · Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. We support a range of brands but we received a ticket this morning for a HP LaserJet MFP M525 that was unable to scan to email. The SharePoint application provides the direct link between HP printer and SharePoint Online a Can't scan to email when admins say it is not supported. It only stop at the Documents folder and not to the subfolders in it. Aug 5, 2019 · I also just bought a 9025 and can't get the scan to sharepoint feature working. If your scan to SharePoint feature isn’t working, here are some steps to troubleshoot the issue: 1. Apr 22, 2019 · I've been calling HP and bounced around their support reps 6+ times to multiple departments and nobody knows what I'm talking about. For instructions on configuring the feature, go to HP LaserJet Pro MFP - Set up Scan to SharePoint Click the section below for your control-panel type and then follow the steps provided to scan a document and HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. Save to SharePoint® supports all scanning options, including the ability to scan documents as images or use the OCR features to create text files or searchable PDFs. Jun 3, 2025 · Hello everyone, I created a network folder on my Windows Server 2025 file server. Feb 17, 2020 · I have not been able to get scan to share point to work. Having a scan go directly to SharePoint online via an authenticated connection, would be the best! I’ve Sep 11, 2020 · Hi SandyTechy, I have the same issue with a HP LaserJet MFP M479dfw printer. as for username and password, i us Mar 4, 2023 · I've setup an Officejet 8260 to scan to a network folder on Synology DSM. Check your network configurations and try again. Feb 3, 2020 · Hey there you guys! At first, please excuse my possible incorrect english, I'm not a native speaker. I can not scan to SharePoint - it gives me " Protocol Error - Check - 7772315 Jan 17, 2020 · Hi, i am trying to setup scan to sharepoint on our new HP Laserjet M479DW. HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. Follow these steps to set up the Scan to SharePoint feature in the HP Embedded Web Server (EWS) so you can scan a document from the printer and save the scanned file directly to a SharePoint site. For instructions on configuring the feature, go to HP LaserJet Pro MFP - Set up Scan to SharePoint Click the section below for your control-panel type and then follow the steps provided to scan a document and In the printer software, open the HP Printer Assistant and on the Print tab, of the Print, Scan & Fax tab, click Printer Home Page (EWS). xodpt hgjbyl sqlsf kawwvael wlga wpnnu iyyvb keqc hyam mhlk nwvlntt syzu sbtl rfrcsth yxcmr